Shipping policy
Last updated: 10-09-2026
Shipping policy
At NOMASSY, we work hard to get your order to you as quickly as possible. Please read our shipping policy carefully.
1. Processing Time
All orders are processed within 24–72 business hours after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
2. Estimated Delivery Time
Once processed, the estimated delivery time to Ireland is 6 to 16 business days.
Delivery times may vary depending on high order volumes or seasonal peaks, weather conditions and carrier delays, remote delivery destinations, and unforeseen logistical issues beyond our control.
These timeframes are estimates, not guarantees. If your order has not arrived within 30 days of the order date, you are entitled to cancel and receive a full refund.
3. Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.
4. Shipping Costs
Shipping to Ireland is free on all orders. The price you pay at checkout is the final price — there are no additional charges on delivery.
5. Delays and Delivery Issues
While we strive for timely delivery, delays caused by the shipping carrier or by events beyond our control may occur. If your tracking has not updated for more than 10 days, contact us at info@nomassy.com and we will investigate.
6. Incorrect Address
It is the customer's responsibility to provide a correct and complete shipping address. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery.
7. Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please check with neighbours and your local post office first. If you still cannot locate it, contact us within 7 days of the delivery status update and we will open an investigation with the carrier.
8. Contact Us
Questions about shipping or your order: info@nomassy.com