Shipping policy

Last updated: September 7th, 2026

At NOMASSY, we work hard to get your order to you as quickly as possible. Please read our shipping policy carefully.

1. Processing Time
All orders are processed within 24-72 business hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Estimated Delivery Time
Once processed, the estimated delivery time is 6 to 16 business days.

The delivery time of 6-16 business days may vary depending on:

  • Customs clearance procedures
  • High volume of orders / seasonal crowds
  • Weather conditions and carrier delays
  • Remote delivery destinations
  • Unforeseen logistical issues beyond our control

This estimated timeframe is not a guarantee, but an indication. Any delivery dates provided are estimates only.

3. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package via the link provided in the email. Please allow 24-48 hours for the tracking information to be updated after shipment.

4. Customs, Duties and Taxes
For international shipments, your package may be subject to import duties, taxes and customs inspection in the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. NOMASSY is not responsible for any delays caused by customs.

5. Delays and Delivery Issues
While we strive for timely delivery, NOMASSY is not liable for any delays caused by the shipping carrier, customs authorities, or events beyond our control. If your tracking has not updated for more than 10 days, please contact us at info@nomassy.com.

6. Incorrect Address
It is the customer's responsibility to provide a correct and complete shipping address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will charge a reshipping fee to resend the package.

7. Lost or Stolen Packages
If your package is marked as delivered by the carrier but you have not received it, please first check with your neighbors and local post office. If you still cannot locate your package, please contact us within 7 days after delivery status. We will open an investigation with the carrier.

8. Contact Us
If you have any questions about shipping or your order, please contact us at:
info@nomassy.com