FAQ

Ordering

How long does shipping take?
Orders are processed within 1-2 business days. Delivery within Ireland typically takes 5-9 business days; the rest of the EU 6-12 business days.

Do you ship outside the EU?
Currently we ship within Ireland and the EU only.

Returns & guarantee

What if I don't like my product?
You're covered by our 30-day comfort guarantee — contact us and we'll help with a return or exchange.

My order arrived damaged, what do I do?
Email support@nomassy.com with photos within 7 days of delivery and we'll send a free replacement or refund.

Products

Are your products tested?
Yes — we only add products to our catalog after testing them for comfort and quality ourselves.

How do I care for my pillow/blanket?
Care instructions are included with each product and on its product page.

Still have questions?

Contact us any time at support@nomassy.com — we typically reply within 24 hours.