Refund policy

Refund Policy
RETURNS

Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. This does not apply for items that are bought from our outlet.

To be eligible for a return, your item must be in the same condition as you received it and in its original packaging.

To complete your return, we will need a receipt or proof of purchase. Please do not return your product directly to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the receipt of the returned item, as well as the approval or rejection of your refund. If your request is approved, the refund will be automatically applied to your credit card or your original method of payment within a few days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account, then contact your bank or credit card issuer as some processing time may be required. If you have followed these steps and still have not received anything, contact us at info@nomassy.com.

Exchanges (if applicable)
We only replace items that have defects or damages. If you need to exchange a product for the same one, send us an email at info@nomassy.com.

Gifts
If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not identified as a gift at the time of purchase, the refund will be issued to the original buyer.

Return Shipping

To return your product, please contact our customer service at the following address: info@nomassy.com.

Once your request is received, we will provide you with the return address and the next steps to follow to arrange a return under the best conditions.